Please join our community and engage with thought-leaders to collaborate on how best to optimize your customer experience.  We are always focused on helping you inspire all levels of your organization to lean-in and embrace a culture of customer advocacy.

Make 2018 the year that you simplify your CX strategy with Decooda

Is your CX survey diminishing the perception of your brand and still not giving you the insights you need – then you need Decooda. Your ...

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Cultivating a customer-centric culture with Decooda Impact Analysis

Cultivating a customer-centric culture with Decooda Impact Analysis One of the biggest challenges companies face is getting the team to “lean in” ...

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Join the Movement: Stop Surveys that Suck

Join the Movement: Stop Surveys that Suck The recent Forrester CX Index study shows CX scores declined for two out of three brands from 2016 to 2017, ...

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Customer Experience: Make it simple, make it better.

When you know exactly what motivates your customers’ behavior – you know what to focus on. Journeys, heat maps and word pairs alone ...

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Getting the best insights hinges upon asking the best questions

Getting the best insights hinges upon asking the best questions Decooda accurately detects how customers think, feel and act about a product, ...

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Open-source in the world of data breaches

Open-source in the world of data breaches Charlie Wardell, Decooda CTO   There are a few things that you may want to take into consideration ...

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